A customer calls your dedicated unsubscribe number to remove their number from your marketing lists and we collect their details for you via our automated system.
Because it is automated, this process is painless for everyone and there is no margin for error, so no chance of repeat offences.
we treat complaints seriously
The customer is given the option to hear instructions about how to add their number to the TPS register or to end the call immediately.
This helps to show that you take their complaint seriously and want to do everything you can to ensure they never receive a marketing call from you again.
save time, energy and stress
The unsubscribe details are emailed to you straight away and the full list can be downloaded 24/7 from your online account.
Your unsubscribe number can be passed to complainants by your agents as well as advertised on your website. This is a very welcome tool for your agents which will reduce escalated complaints, save a considerable amount of time, energy and stress.